FAQ

Getting Started

What to do when you get your CORE

Written by Christopher Jones
Updated over a week ago

CORE for Sports - Fast Start

Simple steps to setup and start using CORE for performance sports

Written by Christopher Jones
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How to view / analyse the data from CORE

Options for viewing and analysing core body temperature data

Written by Christopher Jones
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To which countries do you ship CORE?

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Shipping to the United Kingdom

An overview shipping details and costs for orders to the UK

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Do you offer volume discounts?

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When does CORE start shipping?

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Is CORE a medical device?

Can you rely on CORE for medical diagnoses?

Written by Christopher Jones
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Is CORE waterproof?

Yes, CORE is designed to be waterproof

Written by Christopher Jones
Updated over a week ago

What wireless communication standards do you support?

BLE and ANT+

Written by Christopher Jones
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Is the product reusable?

Short answer: yes

Written by Christopher Jones
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How long does the battery last?

Short answer: over 6 days

Written by Christopher Jones
Updated over a week ago

How accurate is the Core Body Temperature reading?

CORE is very accurate at +/- 0.21°C

Written by Christopher Jones
Updated over a week ago

Pairing CORE with a heart rate monitor

Essential for using CORE during sports

Written by Christopher Jones
Updated over a week ago

What core body temperature ranges does CORE cover?

Short answer: 35°C – 42°C and extending

Written by Christopher Jones
Updated over a week ago

How long does it take CORE to output values?

SKIN: instant, CORE temp: 2min after wearing

Written by Christopher Jones
Updated over a week ago

How does CORE measure your core body temperature?

Understand how the technology works

Written by Christopher Jones
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Will CORE keep measuring when disconnected?

Short answer: Yes

Written by Christopher Jones
Updated over a week ago

What are normal temperature ranges?

Well... it depends on your reference

Written by Christopher Jones
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Why do you want to measure continuously the core body temperature?

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The values from CORE seem incorrect

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Connected CORE is stuck at "Initializing..."

Quick fix: Update the app and firmware

Written by Christopher Jones
Updated over a week ago

CORE is slipping off the heart rate strap or chest strap

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When I shake it, the Green Light does not come on

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Charging Cable Care and Trouble-Shooting

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Errors charging with a Power Bank

CORE is not charging with a Power Bank or Power Pod

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Resetting CORE if it does not load or show up on my Smart Phone, Watch or other Devices

Reset CORE

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Do I have to pay any ongoing licence fees?

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How is my data secured?

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Where is CORE manufactured?

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Integrate CORE with 3rd party devices

How to get core body temperature live data stream on a custom device

Written by Christopher Jones
Updated over a week ago