FAQ

Getting Started

What to do when you get your CORE

Written by Christopher Jones
Updated over a week ago

CORE for Sports - Fast Start

Simple steps to setup and start using CORE for performance sports

Written by Christopher Jones
Updated over a week ago

How to view / analyse the data from CORE

Options for viewing and analysing core body temperature data

Written by Christopher Jones
Updated over a week ago

To which countries do you ship CORE?

Written by Christopher Jones
Updated over a week ago

Shipping to the United Kingdom

An overview shipping details and costs for orders to the UK

Written by Christopher Jones
Updated this week

Do you offer volume discounts?

Written by Christopher Jones
Updated over a week ago

How long does delivery take?

When will my CORE arrive?

Written by Christopher Jones
Updated this week

When did CORE start shipping?

Written by Christopher Jones
Updated over a week ago

Is CORE a medical device?

Can you rely on CORE for medical diagnoses?

Written by Christopher Jones
Updated over a week ago

How does CORE measure your core body temperature?

Understand how the technology works

Written by Christopher Jones
Updated over a week ago

Is CORE waterproof?

Yes, CORE is designed to be waterproof

Written by Christopher Jones
Updated over a week ago

How long does the battery last?

Short answer: over 6 days

Written by Christopher Jones
Updated over a week ago

Is the product reusable/rechargeable?

Short answer: yes

Written by Christopher Jones
Updated over a week ago

Pairing CORE with a heart rate monitor

Essential for using CORE during sports

Written by Christopher Jones
Updated over a week ago

How long does it take CORE to output values?

SKIN: instant, CORE temp: 2min after wearing

Written by Christopher Jones
Updated over a week ago

Will CORE keep measuring when disconnected?

Short answer: Yes

Written by Christopher Jones
Updated over a week ago

What is CORE's service life

Written by Chris Blomfield-Brown
Updated over a week ago

What wireless communication standards do you support?

BLE and ANT+

Written by Christopher Jones
Updated over a week ago

CORE Firmware Changelog

Written by Chris Blomfield-Brown
Updated over a week ago

Can CORE be used for UCI, ITU and IAAF races

Rules and regulations for core body temperature sensors in sports

Written by Christopher Jones
Updated over a week ago

Why do you want to measure continuously the core body temperature?

Written by Christopher Jones
Updated over a week ago

What are normal temperature ranges?

Well... it depends on your reference

Written by Christopher Jones
Updated over a week ago

CORE is slipping off the heart rate strap or chest strap

Written by Christopher Jones
Updated over a week ago

When I shake it, the Green Light does not come on

Written by Christopher Jones
Updated over a week ago

Errors charging with a Power Bank

CORE is not charging with a Power Bank or Power Pod

Written by Christopher Jones
Updated over a week ago

Charging Cable Care and Trouble-Shooting

Written by Christopher Jones
Updated over a week ago

The values from CORE seem incorrect

Written by Christopher Jones
Updated over a week ago

Connected CORE is stuck at "Initializing..."

Quick fix: Update the app and firmware

Written by Christopher Jones
Updated over a week ago

Resetting CORE if it does not load or show up on my Smart Phone, Watch or other Devices

Reset CORE

Written by Christopher Jones
Updated over a week ago

Where is CORE manufactured?

Written by Christopher Jones
Updated over a week ago

Do I have to pay any ongoing licence fees?

Written by Christopher Jones
Updated over a week ago

How is my data secured?

Written by Christopher Jones
Updated over a week ago

Integrate CORE with 3rd party devices

How to get core body temperature live data stream on a custom device

Written by Christopher Jones
Updated over a week ago