For orders from the United Kingdom, the CORE primarily ships directly from Europe (Germany). We usually ship on the same day or following work day (depending on the time of order) and deliveries to the UK are sent as 'Express Priority Plus"
Delivery should be within 7 working days however since Brexit we are seeing extended delays with Royal Mail distribution centres and with Customs Processing in which they hold the delivery for extended periods without status updates. In some cases, delivery can take up to 4 weeks and these delays appear to be a result of the Brexit customs backlog.
When an order is made and a tracking code provided via email. The status and location can be checked with the DHL and Royal Mail tracking services:
DHL Tracking https://www.dhl.com/global-en/home/tracking.html
Royal Mail Tracking: https://www.royalmail.com/track-your-item#/
In exceptional cases where an order is sent from Switzerland to the UK, the tracking will also be provide for Swiss Post:
Swiss Post Tracking: https://service.post.ch/ekp-web/ui/list
TIP: Click on the detailed information ("See your items full journey") for a complete overview.
The shipping cost to the UK is CHF15 (approx. GBP 11.50)
Customs / VAT / Brokerage Fees
Customs fees (import VAT + Brokerage Fee) may be levied... however this is 'hit and miss'. In our experience, customers usually receive their order and if a fee is levied, they then also receive a letter requesting payment so there is usually no need to contact the delivery service.