greenTEG AG is committed to protecting your privacy. This Privacy Policy explains how greenTEG AG (hereinafter referred to as “greenTEG”, “we”, “our” or “us”) handle your personal data when you use our website,, CORE device, CORE mobile application or other products and services provided by us.

We process personal data in accordance with the provisions of the General Data Protection Regulation (“GDPR”), other applicable data protection laws and this Privacy Policy.

You accept the terms described in this Privacy Policy by either using our products and services (including websites), or by giving your explicit consent to the Privacy Policy, for e.g. when you set-up CORE mobile application.

Also, by using website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

If you do not agree with these terms, please do not (i) use our websites, (ii) install and set-up CORE mobile application on your mobile device, or (iii) provide us with your personal data.

Who is responsible for processing your personal data?

Unless another controller is expressly indicated for specific products or services, the controller for the purposes of all data processing covered in this Privacy Policy is:

greenTEG AG
Hofwisenstr. 50A
8153 Rüemlang

Phone: +41 (0)44 515 09 15


How do we collect personal data?

Directly from you. Information is collected directly from you, either by you providing the information directly to us, or you are acting in a manner that provides us with the information, for e.g.:

  1. Offline: We collect data from you offline, for e.g. when you enroll in a product or service or provide information to us in writing.

  2. Online: We collect data from you online, for e.g. when you sign up for a newsletter or a brochure, enroll in a product or service.

We also collect data:

  1. Through cookies. We use cookies and other technologies on our websites to help us improve customer experiences. The legal ground for processing your data for this purpose is your explicit consent (for more details about how we use cookies, please refer to section “Cookies” below).

  2. Through your use of a mobile application. When you download and use our mobile application, and to the extent allowed by your privacy settings in the application, we track and collect mobile application usage data, such as the date and time the mobile application on your mobile device accessing our servers and what information and files have been downloaded to the mobile application based on your CORE device number.

  3. Through your mobile device. Provided that you have enabled that function on your mobile device, we collect the physical location of it to provide you with personalized location-based services and content (read more under section “What data do we collect and for what purposes?” below).

We process your personal data on:

  1. Your consent(s): given by your clear affirmative action – installation of mobile application on your mobile device your separate consent expressed by ticking on a box when you set up mobile application your consent is given when you place an order to purchase our product(s) or service(s)your separate consent for direct marketing via the website, mobile application, or social networks (including when you subscribe to receive our mailing list)your separately given permissions via a mobile application for mobile application’s access to geolocation data of the mobile device your separately given permission to send mobile application notifications

  2. Our contractual arrangement concluded upon your acceptance of the Terms of Use of our mobile application

  3. Our duty to comply with applicable laws (such as tax, financial accounting, etc.)

  4. Our legitimate interests (for e.g. fraud prevention, information security, etc.)

When we process your data based on your consent, you may withdraw your consent at any time by changing your preferences in your mobile application account or through the unsubscribe link at the bottom of our marketing emails.

What data do we collect and for what purpose?

The CORE device and CORE mobile application were created to allow you to continuously measure body temperature under real-life conditions with great accuracy. We may process you for personal data — such as core body temperature and skin temperature — to help you reach this goal and provide you with personalized insights and stats.

Information on the different categories of personal data processed and purpose of the processing when using CORE device and CORE mobile application are specified below.

Upon installation and set-up of mobile application. In order to function properly on your mobile device, CORE mobile application needs access to the following mobile device data: the operating system of the mobile device and the model of the mobile device. The legal ground for processing your data for this purpose is your explicit consent.

If you disagree with CORE mobile application getting access to this data, do not install and set up CORE mobile application on your mobile device.

Account information. When you create a CORE mobile application account, we collect and process your name, email address, and your password to sign into your account to make sure your account security is completely protected. We also process your email address for the purpose of sending you important information about your CORE product, applications, or account, such as important safety information or material changes to this Privacy Policy. The legal ground for processing your data for this purpose is your explicit consent.

Additional personal data. When you pair CORE device with your mobile device you can provide us with additional information, such as your gender, birthday, height, and weight. The legal ground for processing your data for this purpose is your explicit consent. You can withdraw your consent by deleting this information from your account profile.

Sync data. When you sync your CORE device through CORE mobile application, we may collect such sensor data as body heat flux, skin temperature, 3-axis acceleration, core body temperature, as well as derived data such as core body temperature, body weight, height, age, gender. We may also collect heart rate data (if available). If you choose to upload this data, it is processed to enable you to analyze your temperature-related data. The legal ground for processing this information for this purpose is your consent.

Also, when your CORE device syncs with CORE mobile application, data recorded on your CORE device is transferred from your mobile device to our servers.

We also collect and process data for the purposes described below.

When you purchase a product or service from us. When you buy products or services from us, we collect and process your name, address, and phone number so we can get your order processed and shipped to you. The legal ground for processing your data for this purpose is the performance of a contract.

Marketing. If you provide your consent to receiving marketing information from us, we may process your name, email address, your organization's name, phone number and other relevant information that you voluntarily submit, for the purpose of sending you marketing information about our products and services. If you have consented, we may also process your data that you voluntarily submit so we can tailor and deliver to you personalized marketing information about our products and services. The legal ground for processing your data for marketing purposes is your explicit consent.

When we process your data based on your consent, you may withdraw your consent at any time by changing your preferences in your mobile application account or through the unsubscribe link at the bottom of our marketing emails. The marketing emails you receive from us are based on the preferences you provide in your mobile application account and/or when subscribed to receive our mailing list, the locale indicated by your Internet Protocol (IP) address and the types of mobile device you have added to your mobile application account.

Cookies. We use cookies and other technologies on our website to help us improve customer experiences. The legal ground for processing your data for this purpose is your explicit consent (for more details about how we use cookies, please refer to section “Cookies” below).

We also process anonymized data to analyze usage and trends and develop or improve features and services. The legal basis for this processing is our legitimate interest in providing relevant and quality features and services.

Will your information be shared with anyone?

We do not sell your personal data to anyone. And we only share your personal data with others in specific situations.

We may use the services provided by third-party service providers (such as third-party data centers, servers, document, photo verification, administration services, audit, accounting, legal, debt collection services, online traffic and mobile application usage analysis, statistics, direct marketing services, mailers, messengers, consultancy, etc.) or co-operate with partners for the service provision that may require access to your personal data to the appropriate extent. In this case, we shall ensure that third parties comply with the obligations of confidentiality and adequate personal data protection.

Your personal data may be provided to competent authorities, if necessary, under applicable laws and/or based on our legitimate interests.

Transfer to a third country. In certain circumstances, we may transfer personal data across geographical borders and store personal data in a country other than where you are based. If a recipient of personal data is located outside the EU, EEA a or a country that is considered to ensure an adequate level of protection by the European Commission, personal data will only be transferred under an agreement that satisfies EU data protection requirements for the transfer of personal data.

How you can share your data?

Your activity data belongs to you, and you control what you share and with whom you share it.

Activity data. Your activity data is set to private by default. If you want others to see your data constantly, you can adjust your privacy settings to allow that or share your data it.

Third-party applications. If you choose to authorize us to permit a third party, such as your wellness program provider, or an application, such as Strava, or Garmin Health, to access your activity data in your mobile application account, then we will share such data with the third party. We will not do this without your explicit consent. Once you direct us to share data with a third party, the third party’s handling of your personal data is the responsibility of that third party, and you should carefully review the third party’s privacy policy. You can choose to stop sharing data with the third-party application, platform, or service provider at any time within your mobile application account.

How long do we store your personal data?

Personal data collected for purposes related to the use of the mobile application shall be stored for as long as it is necessary for the purposes for which the personal data is collected, with below exceptions allowing to keep the data for longer when needed for:

  • Compliance with a legal obligation which requires the processing of provided data

  • Retention of information regarding suspected criminal activities

  • The establishment, exercise, or defense of legal claims

We will retain your personal data as long as your mobile application account is considered to be active.

What rights do you have?

If you reside in EU or UK you have the following rights in connection with the processing of your personal data, subject to the conditions set out in the GDPR. If you reside outside of the EU and UK, but you believe you have a right to exercise these or any other rights under your applicable data protection laws, please contact us at

The right to be informed. You have a right to be informed about the collection and use of your personal data. This Privacy Policy provides such information to you.

The right to access. You have the right to access your personal data, i.e. obtain a confirmation that you are processing their personal data, a copy of your personal data and other supplementary information, such as purpose of data processing, categories of personal data concerned, etc.

The right to correction. You have the right to request correction or changes of your personal data if it is found to be inaccurate or out of date.

The right to be “forgotten”. You have the right to request us to delete your data when it is no longer necessary for us to retain such data. Note, however, that the deletion of your data will likely impact your ability to use our services.

The right to restrict processing. You have the right to restrict the processing of personal data in certain circumstances, for e.g. if the data has been unlawfully processed.

The right to data portability. You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transmit the data to another controller or to have the data transmitted directly from one controller to another.

The right to object to data processing. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds warranting protection for the processing which override your interests, rights and freedoms or which serve to establish, exercise or defend against legal claims.

The right to withdraw your consent. If you have given consent to data processing, you have the right to withdraw this consent at any time. The withdrawal of consent shall not affect the lawfulness of the processing of personal data based on the consent granted prior to the withdrawal.

The right to lodge a complaint with a supervisory authority. You may also have the right to lodge a GDPR complaint with a competent data protection supervisory authority. A list of supervisory authorities is available here:

Please note that deleting CORE mobile application will not automatically constitute an erasure of your data or withdrawal of your consent to process your data.

How you can exercise your personal data rights?

Unless otherwise indicated in the various processing steps, you can exercise your rights by contacting

Children’s privacy protection

CORE mobile application allows parents or legal guardians to set up accounts for their children under 13 or any higher minimum age in your jurisdiction to use with select CORE device. We process your child’s personal data on the basis of your consent as a parent or a legal guardian.

Data security

We have implemented appropriate organizational, technical, and administrative measures to keep as required by applicable data protection laws and regulations to maintain the security of personal data collected by us (i.e. protect data against unauthorized or unlawful processing and the accidental loss, destruction or damage of the personal data).


Websites. You may, at any time, prevent the setting of cookies through our websites by means of a corresponding setting of the internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all internet browsers. Please note that if you deactivate the setting of cookies in the internet browser used, not all functions of our websites may be entirely usable.

Google Analytics. On our websites, we have integrated the component of Google Analytics (with the IP anonymizer function). Google Analytics is a web analytics service. Web analytics are mainly used for the optimization of a Website and in order to carry out a cost-benefit analysis of internet advertising. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics here.

Privacy questions

If you have any questions or concerns about this Privacy Policy please contact us at

Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy to ensure that it is always in compliance with the current legal requirements or to implement changes in our services in the Privacy Policy, e.g. when introducing new services. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services or programs, email notification or privacy policy changes).

Effective: June, 2020.

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